PharmacyTrainer, Inc. does NOT sell or provide information about our members to advertising agencies or other business entities. From time to time, we may send you email to inform you of significant changes in our policies, or to provide you with advanced knowledge of special deals or sale prices. If you would prefer to not receive this notification, please send an email to sales@PharmacyTrainer.com, and we will remove you from the list.

     The security of your credit card information is of utmost importance to us. All web pages that require information like credit card numbers are encrypted for your protection. On those sites, the beginning of the url address will be changed to https: (instead of http:). The extra "s" means that you that you are visiting a site on which encryption is occurring. Most browsers will also have an icon like a small padlock in their bottom right corner. Even if data were intercepted, the information between your computer and our credit card processor will be completely scrambled and useless. Only the credit card processor the data is meant to go to will be able to decrypt the information. Also, no credit card information is stored on our site, which means it would be impossible for a hacker to steal the numbers.

     When you complete your sale, your number is sent directly to the online processor. No information comes to us except the fact that the transaction was approved, after which your order is shipped. Internet credit card use is actually more secure than using your card at the average "brick and mortar store" - there are no store clerks who may be tempted to write down your credit card number for unlawful purposes! Most credit card issuers provide the same level of security for Internet transactions as any other means. This means, if ever a problem occurs, your liability will be limited to the amount set by the card issuer (often a $50 maximum). You can use your credit card with complete confidence at PharmacyTrainer.com! If you still do not feel comfortable using your credit card on-line, you can also order by telephone, fax, or mail, simply see the Contact Us section to see how.

     We strive to keep all items in stock at all times, but occasionally a manufacturer's backorder may affect our in-stock status. If we happen to be out of stock on an item you have ordered, we will notify you immediately. You will then have the choice of canceling that item from your order or allowing us to put it in a back-ordered status. If the item is back-ordered, we will provide you with its anticipated date of arrival, and we will ship the item to you when it arrives at no additional cost to you.

     All of our orders are packed with great care. If an order should arrive in damaged packaging and you are not sure the contents are undamaged, you should refuse the shipment and send it back with the delivery driver. Notify us of the situation, and we will re-ship your order. If you open a package and find an item damaged, contact us immediately by calling us directly at 877.232.8324.

     Up to 10 days after the shipping date: 100% Money Back Guarantee when returned undamaged in the original packaging. Original & Return Shipping/Handling charges are not refundable. A return request must be made by contacting us within 10 days of the shipment of your order. The returned product must be received at our warehouse within 20 days of the original shipment.

     10 days or longer after the shipping date: No returns are accepted other than replacement of a defective CD-ROM disk. Original, Return, and Replacement Shipping/Handling charges are not refundable.